Privacy policy

Last Updated: 5 February 2025

This Privacy Policy explains how Mylia Care (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on myliacare.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to any user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect in accordance with this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When updates occur, we will post the revised version on the Site, update the “Last Updated” date, and take any additional steps required under applicable laws.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as described below. The information we collect depends on how you interact with us.

In addition to the specific uses listed below, we may use your information to communicate with you, operate or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users.

Personal Information We Collect

Information You Provide Directly

Information you submit through the Services may include:

  • Contact details: name, address, phone number, email.

  • Order details: billing address, shipping address, payment confirmation, contact information.

  • Account information: username, password, security questions, and other authentication details.

  • Customer service information: any information you include when communicating with us through the Services.

Certain features may require you to provide information directly. You may choose not to provide it, but this may limit your ability to use certain features.

Information We Collect Automatically

We automatically collect certain data about your interactions with the Services (“Usage Data”).
We may use cookies, pixels, and similar tracking technologies (“Cookies”).

Usage Data may include:

  • Device information

  • Browser information

  • Network connection details

  • IP address

  • Interaction logs with the Site and your account

Information From Third Parties

We may obtain information about you from:

  • Shopify, which powers our online store.

  • Payment processors, which collect payment information (e.g., card details, billing data) necessary to complete your order.

  • Marketing and advertising partners, who may track interactions with our emails, ads, or website.

All third-party data is processed in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to fulfil our contract with you, including:

  • Processing payments

  • Managing and dispatching orders

  • Sending order confirmations and updates

  • Managing your account

  • Handling returns (where applicable)

  • Maintaining site functionality via Shopify

Marketing and Advertising

We may use your personal information to:

  • Send marketing communications via email, SMS, or post

  • Personalise your experience

  • Display relevant ads on our Site or other platforms

If you are located in the EEA or UK, processing for marketing relies on our legitimate interest in promoting our products.

Security and Fraud Prevention

We process personal information to detect and prevent fraud, unauthorised activity, or misuse of the Services.
If you believe your account has been compromised, contact us immediately.

Communication and Service Improvement

We use your information to provide customer support and improve our Services.
This processing relies on our legitimate interest in maintaining efficient service and supporting customers.

Cookies

We use cookies to operate and improve our Site, enhance your experience, and perform analytics.
Details of Shopify-related cookies:
https://www.shopify.com/legal/cookies

Most browsers accept cookies by default, but you can configure your browser to reject them. Blocking cookies may affect functionality.

How We Disclose Personal Information

We may share your information with:

  • Service providers (IT hosting, payment processing, order fulfilment, customer service, analytics, etc.)

  • Business and marketing partners

  • Affiliates within our group of companies

  • Shipping partners

  • Legal authorities, when required

We do not use or disclose sensitive personal information without consent.

Third-Party Websites and Links

Our Site may contain links to external websites not operated by us.
We are not responsible for their privacy practices or content.
Please review their own privacy policies before providing information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors.
If you believe a child has provided us with personal information, please contact us to request removal.

We do not sell or share personal information of individuals under 16 years of age.

Security and Data Retention

We use appropriate security measures, but no system is completely secure.
Do not send sensitive information through unsecured channels.

We retain personal information only as long as necessary to:

  • Operate your account

  • Provide the Services

  • Meet legal obligations

  • Resolve disputes

Your Rights (UK & EU GDPR)

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Request correction

  • Request portability

  • Opt out of data sale or targeted advertising

  • Restrict processing

  • Withdraw consent

  • Appeal decisions

  • Manage communication preferences

You can exercise your rights by contacting us using the details below.

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be stored or processed outside your home country.
When transferring data outside the UK/EU, we use approved safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Agreements (IDTAs)

  • Or transfers to countries deemed adequate by regulators

Complaints

If you have concerns about how we process your data, please contact us.
If unresolved, you may lodge a complaint with your local data protection authority.
For the UK, this is the Information Commissioner’s Office (ICO).